Returns and Refunds

Refunds or Replacements

At Fidnny, we strive to ensure that your shopping experience is flawless, and we apologize if your plush arrived broken or damaged. We are committed to resolving such issues promptly and providing you with a satisfactory solution. Please review our Returns and Refunds policy below:

Refunds or Replacements

If your product arrives broken or damaged, we kindly request that you notify us within 7 days of receiving the order. To initiate the return process, please follow these steps:

Contact our customer support team at e-mail: and provide the following information:

-Order number
-Description of the issue
-Supporting evidence (e.g., photos, recordings)
-Tracking number
Our team will review your case and guide you through the return process.

Once we have reviewed the provided evidence and confirmed the issue, we will offer you two options:

Refund: We will issue a refund to your original payment method for the cost of the item, including any applicable shipping fees.

Replacement: Alternatively, if you prefer, we can send you a new plush at no additional cost.

Contact Us

If you have any further questions or require assistance regarding returns or refunds for broken or damaged items, please do not hesitate to reach out to our customer support team at e-mail:
We are here to help you and ensure your satisfaction.